Please note our new address at Suite 520 at 222, 58th Avenue SW. T2H 2S3

Frequently Asked Questions

Things you might be wondering about...

You can easily book a session by clicking the BOOK NOW link in our menu. It will take you to Jane the platform where after creating an account, you will be able to book a session with the practitioner of your choice. 

You can take a look at the description of our practitioners in “Our Team” page. If you are still not sure, send us a quick email to and we will MATCH you. 

We do. Our interns take care of the intake process for me. You must head to the client portal (the link is on the “Book Now” page), choose “New Client Consultation” and the list of available slots will show. However, if you are ready to start your healing journey, feel free to choose sessions (60 min or 90 min) with the counsellor that works best for you.

Yes. I am an EMDRIA-registered and EMDR-certified counsellor. EMDR is proven to help relieve the effects that trauma, PTSD, panic attacks, abuse, and childhood neglect have played in your life. Stop living a life that is nearly a response to your trauma, and choose one that is the response to your goals.

This is a common first question for those starting on their therapy journey. I am a Certified Canadian Counsellor (CCC # 10001318) and a Registered Counselling Therapist (RCT#1023) as well as a registrant with  CCPCP (#3125). 
It is wise to phone your insurance company before we begin our work together and confirm that they cover CCCs  or Registered Counselling Therapists. Benefit companies such as SunLife, Manulife, GreenShield and Alberta Blue Cross all have benefit packages that include my designation, however, employers normally purchase said benefits in the form of “packages” and they choose the services they offer to their employees within those packages. Unfortunately, some employers choose benefit packages that include only psychologists so you need to phone both your employer and your benefit company and clarify what is covered and what is not.

The therapeutic process is an interesting one. There is no short answer to this question. It all depends on the presenting issues, the symptoms you are experiencing, your readiness to change, your support system, your core beliefs about yourself and your world, cognitive distortions, and so much more. Human beings are complex beings, and the solution to our issues are complex as well. All I ask is that you are patient, compassionate, open and ready to embark upon your own personal journey. I’ll sail right beside you all the way through.

We accept all forms of payment. You will be asked to add a credit card to your account when you first sing in and/or when you book a session with one of our counsellors. If you wish, we can charge that credit cards after each session. You can also choose to pay using e-transfer or cash. Either way, if payment is not received after 48 hrs of the session the credit card on file will be charged and you will receive an email with the receipt. 

All of our counsellors work hard to ensure you receive the best service possible. Their time is valuable though and when a client cancels last minute, it interferes either with the counsellor personal time or with other clients that could book during the time that is now not being used. You can cancel any of the sessions within 6 hrs of the session. When you cancel past 6 hrs, you will be charged the full cost of the session. If you cancel within 11 hours you might be charged partially the cost of the session.